Refund Policy – Siudym Advisory

Version 1.0 · Effective date: 5 July 2026

This Refund Policy explains how Siudym Advisory handles refund requests for market research, communication strategy, and advisory report services. Our policy is designed to be straightforward, fair, and fully transparent.

1. Business Details

Trading name	Siudym Advisory
Legal entity	Sylwester Jan Siudym — Entrepreneur Individuel (EI)
SIREN	106 711 872
SIRET	10671187200015
APE / NAF code	7021Z — Conseil en relations publiques et communication
Registered address	12 Rue Vieille du Temple, 75004 Paris, France
Email	info@siudymadvisory.online
Telephone	+34 671 141 701

2. Payment Structure

Siudym Advisory operates on a payment-at-order model. Payment is made securely online at the time of ordering via the website checkout. Work commences upon successful payment and order confirmation.

3. 14-Day Satisfaction Guarantee

We offer a 14-day satisfaction guarantee on all delivered reports. If a delivered report does not meet the agreed brief, the client may request a full refund within 14 calendar days of the delivery date.

3.1 ELIGIBILITY

A refund request is eligible when:

It is submitted within 14 calendar days of the delivery date
The delivered report demonstrably does not meet the brief provided at the time of ordering

No additional justification is required for requests submitted within the 14-day window. All requests are processed in good faith.

3.2 REVISION BEFORE REFUND

Where the issue can be resolved by a revision, we will offer this as the first remedy. The client may accept the revision or proceed directly to a refund request — the choice is entirely the client’s.

3.3 CANCELLATION BEFORE DELIVERY

If a client cancels an order before the report has been delivered, a full refund is issued provided work has not yet commenced. If work is in progress at the time of cancellation, a proportional refund reflecting work completed is issued.

4. Refund Procedure

Step 1 — Submit request	Email info@siudymadvisory.online with subject line “Refund Request”. Include your name, order reference or delivery date, and a brief description of the issue.
Step 2 — Acknowledgement	We will acknowledge your request within 1 business day.
Step 3 — Review	We will review the request and communicate our decision within 3 business days.
Step 4 — Resolution	If approved, a full refund is issued to the original payment method within 14 calendar days. No additional fees are charged.

5. Requests Outside the 14-Day Window

Refund requests submitted after the 14-day window will be reviewed individually. While we are not obligated to issue refunds beyond this period, we will assess each case in good faith. Our decision will be communicated in writing within 5 business days.

6. Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

The delivered report meets the agreed brief and the client has changed their requirements after delivery
The refund request is submitted after the 14-day window without exceptional circumstances
The client provided inaccurate or incomplete information that materially affected the quality of the report

7. Governing Law

This policy is governed by French law. Any disputes that cannot be resolved amicably shall be submitted to the competent courts of Paris, France.